Citizens Advice

Aoife Deery, Senior Social Justice Policy Officer at Citizens Advice Scotland

Moving towards a rented sector that works for everyone

(Photo: Leon Neal/Getty Images)

9 ways you can get council tax support - as millions face huge rises

Volunteers pack emergency food parcels

No shame in visiting your local food bank this winter

Regulator Ofcom has fined Royal Mail £10.5 million for missing its post delivery targets in the 2023-2024 financial year.

Why Royal Mail has been fined £10.5 million - has public trust eroded?

Pensioners must apply BEFORE December 21 in order to be eligible for the Winter Fuel Allowance

Ad Feature Act fast to secure Winter Fuel Payments, pensioners urged

Scary WhatsApp message you need to watch out for

Fake Text message SMS scam. Photo: panuwat - stock.adobe.com

Can you stop scam texts? What you can do about spam messages

Many senior citizens are worried at the loss of the winter fuel payment (Picture: Adobe)

How to get some expert help with your energy bills

(Images: Pexels/Getty Images/Utilita)

These two energy suppliers have been ranked worst by Citizens Advice

The watchdog said "all too often" consumers were being left on hold, stuck in never-ending chatbot loops or passed from department to department with no resolution or helpful answer to their query. Photo: Steve Parsons/PA Wire

Scottish Power, Ovo and British Gas ‘must urgently improve customer service’

Mobile phone bills are expected to up by just under 9 per cent next month – but you may be able to find a better deal wth a competitor (Picture: stock.adobe.com)

March is a great time to sort out your utility bills - Martyn James

Many complaints involve builders working on numerous jobs at the same time. So make it clear how many days (and hours) a week are expected in the contract (Picture: stock.adobe.com)

How to avoid a breakdown with your builder - Martyn James

According to Citizens Advice, 800,000 people went without gas or electricity for longer than 24 hours last year (Picture: stock.adobe.com)

What to do if your energy firm isn’t playing ball - Martyn James

Picture: Anna Gowthorpe/PA Wire

Charity warns of ‘huge increase’ in people seeking advice on rent arrears

placeholder image

Reaching out to those in need - Martyn James

It’s not time to turn on the heating yet – but when it is energy bills will go up (Picture: SkyLine - stock.adobe.com)

Got an energy problem? Then let’s get it sorted - Martyn James

The Bank of England has raised the interest rate to five per cent – the highest rate since 2008 – leaving many homeowners wondering how they will meet their mortgage payments

What can I do if I can't afford to pay my mortgage? - Martyn James

Up to one million people cancel broadband due to cost of living

One million people cancel broadband services due to cost of living

Citizens Advice can advise on debt, welfare benefits, energy bills, mental health issues, and more.

Record numbers supported by Citizens Advice in ‘bleakest-ever’ year

Businesses are often able to disguise the money they debit from you in the depths of your accounts with cryptic terms

Subscription traps: how to spot them and how to ditch them - Martyn James

Standing charges are set to go up from April with the £400 energy bills support scheme also set to come to an end

Here's why you should take a meter reading today

The main problem with prepayment is when you run out of credit, your supply cuts out

Here's how to get out of a prepayment meter contract - Martyn James

Smart metres have become a familiar sight in many homes

Citizens Advice call for ban on forced switch to prepaid meters

Several UK parcel firms are underperforming in the UK, including Amazon.

Evri named UK’s worst delivery service in Citizens Advice league table

The Financial Conduct Authority has found that 7.8 million people in the UK are finding it a 'heavy burden' to keep up with their bills (file image). Picture: Getty Images/iStockphoto.

Cost of living: rays of financial help despite stormclouds of household bills

A leading campaign group have said the price of a pint would need to rise to 15 or 20 pounds to cover soaring pub costs

Thousands of pubs could close because not 'viable' to charge £20 a pint

Some people face the prospect of freezing or starving this winter amid the cost-of-living crisis, a charity has warned.

People face freezing or starving this winter, charity warns

There are calls for both the UK and Scottish Governments to act while households and businesses face “immense pressure” (Photo by DANIEL LEAL/AFP via Getty Images).

'Catastrophe on vast scale' if no action taken on inflation rate increase

One in seven people could be paying a "loyalty penalty" for products such as mortgages and mobile and broadband packages, according to Citizens Advice.

Squeezed households paying loyalty penalty for key services, charity warns

NatWest chief executive Alison Rose: 'We know that continued increases in the cost of living are impacting people, families and businesses across the UK.' Picture: Nick Ansell/PA Wire

NatWest boosts investor payouts but pledges support for cash-strapped customers

'It's clear that consumers now expect to be able to pay via buy now, pay later plans,' says the lender. Picture: contributed.

Virgin Money launching 'buy now, pay later' product, citing growing demand

A quarter of people have experienced problems raising a complain over a parcel delivery

Quarter of people have problems raising complaints over parcel deliveries

The Ofgem sign on the regulator's office in central London, as household energy bills are likely to increase by around £2.7 billion to cover the costs of the 28 energy suppliers that have gone bust in the past year. Picture: Yui Mok/PA Wire

Energy supplier collapses likely to cost around £2.7bn, report finds

Royal Mail to hike stamp prices again despite cost of living crisis

Bills are soaring but customer service standards dropping at energy firms' call centres.
(Picture: Getty Images/iStockphoto)

Customer service standards fall as customers face huge bills rise

Martin Lewis has shared ways people can stay warm at home without running the heating (Photo: ITV)

Martin Lewis shares four ways to stay warm at home for just 4p a week

Octopus Energy is handing out 5,000 heated blankets to help customers keep warm (Photo: Adobe)

Major energy firm gives away free electric blankets as bills soar

Make sure you're not caught out by the newest scam making the rounds (Photo: Graeme Robertson/Getty Images)

Chocolate lovers warned over scam Cadbury Easter egg hunt WhatsApp message

Bill-payers face a massive hike in their domestic energy costs.

Cost of living crisis: Energy firms criticised for crashed websites

Millions were left waiting for their festive period postal deliveries.

Royal Mail fails to deliver festive period post to millions

Customers face £30 monthly price hike when energy suppliers go bust

Catherine Henry manages the Money talk Team service at Citizens Advice Scotland

Maximise your income with the money talk team - Catherine Henry
I have worked for the Citizens Advice Network in Scotland for over eight years and there is no doubt in my mind that this past year has been one of the most cha...

The negative review was taken to court (Photo: Shutterstock)

Man ordered to pay £25k in damages for writing negative online review - why was ...

Energy bills are set to rise for millions of UK homeowners (Getty Images)

Energy price increase: why gas and electricity bills are set to rise in 2021 - a...

If you have a timer on your central heating system, set the heating and hot water to come on only when required.

Top tips to save energy and money this winter

How to be better with money in 2021 - from budgeting to reducing debt

You can request furlough from your employer - and it doesn't have to be on a full-time basis.

Can I ask to be furloughed? The current rules explained

Citizens Advice Scotland have warned of a council tax debt “explosion” this year.

Citizens Advice Scotland warn of council tax debt 'explosion' this year

Since last month, Scotland has seen a rise of 16% in people seeking immigration help.

Scotland sees rise in people seeking immigration help

Debt problems were common in Citizens Advice Bureaux.

Debt and food bank queries on rise before pandemic hit

Over 2 million UK households are in debt over energy bills - but support is avai...

Under the government’s rules, you can inherit a proportion of the additional state pension your spouse had built up while they were alive. Photo by Stefan Wermuth - WPA Pool/Getty Images

The changing rules on what you can expect to receive in spouse’s state pension -...

Strangers can park on your driveway and there’s almost nothing you can do about ...

This is the financial help available if you are facing redundancy

Energy suppliers must offer emergency help to customers who can’t pay their bill...

Renewing car or home insurance policies can cost more than expected at times, especially when prices increase over time (Photo: Shutterstock)

You could soon be protected against price hikes when renewing insurance

The Scotsman Top Stories

Scotland has failed to meet its latest target for reductions in greenhouse gas emissions, the latest official figures show. Picture: John Giles/PA Wire

Fail: Scotland misses climate target

Pro-independence protesters with Scottish Saltire flags (top) march for Scottish independence. Picture: Andy Buchanan/AFP via Getty Images

Yousaf: Growing popular support for Yes the only way to Scottish independence

Nadine Dorries. Picture: Dan Kitwood/Getty Images

SNP MP cleared of bullying Nadine Dorries