The FA said a number of England players – including Raheem Sterling, Danny Rose and Callum Hudson-Odoi – were subject to “abhorrent racist chanting” during England’s 5-1 Euro 2020 qualifying victory.
Uefa has subsequently opened proceedings against Montenegro, including a charge of racist behaviour.
“It is a disaster,” Ceferin said at the European Club Association’s general assembly in Amsterdam. “I cannot say anymore because it is now a matter for our disciplinary committee, but I cannot believe these people still exist.”
In a statement, the FA condemned the abuse and pledged to help with Uefa’s investigation.
“On Monday evening, England players were subjected to abhorrent racist chanting while playing in a Uefa Euro 2020 qualifier in Montenegro,” the statement said.
“This is unacceptable at any level of the game and we welcome Uefa’s decision today to take disciplinary action.
“Our immediate focus is on supporting Uefa with their investigation and the players and staff involved.” Following incidents at English grounds in recent months, the FA’s statement added that it recognised there was also work to be done at home.
“The issues we saw last night are not isolated to any specific country, and despite progress English football still has its own incidents of discrimination,” the statement said.
“Our experience is that by combining both sanctions and education, while working alongside campaigners such as Kick It Out, real progress can be made. But there remains much work to be done. Football is a game for all and we must all take responsibility to work together and share our experiences and learnings to tackle discrimination in the game.”
PFA deputy chief executive and FIFPro European president Bobby Barnes backed Ceferin to tackle the issue after speaking to him in Amsterdam. “Aleksander Ceferin has expressed his equal frustration with myself that racism had raised its ugly head again,” Barnes said. “Aleksander reiterated his commitment to dealing with this stain on our game and to taking strong action once the evidence has been properly examined.
“I know from working with him directly on various incidents in the recent past that he has exerted his influence to ensure action has been taken over racist incidents such as this, I firmly believe he intends to tackle this issue.”
Montenegro also face charges relating to crowd disturbances, the throwing of objects, setting off of fireworks and the blocking of stairways at the Gradski Stadion.
Uefa said the case would be heard by its Control, Ethics and Disciplinary Body on 16 May, prior to the next round of qualifying fixtures in June. Montenegro’s next match will also be at home when they face Kosovo on 7 June. Uefa regulations state that if supporters engage in racist behaviour then “the member association or club responsible is punished with a minimum of a partial stadium closure”.
Prior to the announcement of the charges, anti-racism campaigners demanded Uefa change its approach towards racism, saying Monday’s incidents showed the current regulations were not working.
Kick It Out head of development Troy Townsend said: “My first reaction is that I’m not shocked any more, whether it’s abroad or in this country.
“We expect fines that amount to absolutely nothing, a slap on the wrist. Do I expect anything else? If I’m honest at this stage no. What I would like is stadium closures, expulsions from competitions, federations held accountable for not just the players but the supporters in their care.”
Separately, Uefa announced it had appointed an ethics and disciplinary inspector to evaluate Chelsea’s complaint regarding the alleged racist abuse directed at Hudson-Odoi during their 5-0 win over Dynamo Kiev in the Ukrainian capital on 14 March.