We let you down, chief of BlackBerry tells customers

BlackBerry services have been fully restored after more than three days of disruption.

Research in Motion (RIM) – the firm behind the smartphones – has attracted widespread anger from consumers after millions were unable to access email, surf the web or use the BlackBerry Messenger service after problems began on Monday.

Speaking at a press conference broadcast online yesterday, RIM’s founder and co-chief executive, Mike Lazaridis, announced that the problems had been solved and said he was sorry.

Mr Lazaridis said: “We have now restored full services.

“I want to apologise to all the BlackBerry customers we have let down. You expect better of us; I expect better of us. Our inability to quickly fix this has been frustrating.

“We will take every action feasible to address this quickly and efficiently to minimise the risk of something of this magnitude happening again.”