Virgin Media says broadband problems fixed - but customers still reporting problems

Users across the UK complained of intermittent service on Monday evening, with apparent connectivity dropouts every so often.

Though more people are at home during lockdown, relying on broadband services for home working and entertainment, Virgin Media said the issue was not a result of increased usage or a lack of capacity.

A spokesman said it had been fixed in the early hours of Tuesday morning.

Virgin Media says its broadband issues have been fixed. | Other 3rd Party

"We know how frustrating this was for customers and we sincerely apologise for any inconvenience caused," he said.

While some customers said their service was running as normal on Tuesday, others claimed they were still experiencing problems.

One user said on Twitter: "I still have an issue - no internet at all for any of our users in the house."

Another wrote: "Virgin Media is still playing up? Good thing I don't need to use the Internet extensively for work... OH WAIT."

Reports of connection problems on the downdetector website were also being posted, though the volume had decreased since Monday evening.

The cause of the intermittent outage was not clear.

A message from the Editor:

Thank you for reading this story on our website. While I have your attention, I also have an important request to make of you.

With the coronavirus lockdown having a major impact on many of our advertisers - and consequently the revenue we receive - we are more reliant than ever on you taking out a digital subscription.

Subscribe to scotsman.com and enjoy unlimited access to Scottish news and information online and on our app. With a digital subscription, you can read more than 5 articles, see fewer ads, enjoy faster load times, and get access to exclusive newsletters and content. Visit https://www.scotsman.com/subscriptions now to sign up.

Our journalism costs money and we rely on advertising, print and digital revenues to help to support them. By supporting us, we are able to support you in providing trusted, fact-checked content for this website.

Frank O'Donnell

Editorial Director