Measures agreed to ease financial pain

YESTERDAY’S summit agreed a raft of measures to help energy consumers cope with their bills.

They included:

• Letters to be sent to eight million customers who could save £100 by switching from the quarterly credit billing system.

• Letters to be sent from the government to four million vulnerable households – paid for by energy firms – informing them they are eligible for free insulation.

• A campaign to encourage people to consider switching their energy supplier and a commitment to provide energy-use data and statistics in electronic form to aid making comparisons.

• A report by Ofgem before the end of the year recommending ways to improve conduct and transparency in the industry.