GNER hit by website snag

THE train operator GNER yesterday admitted it was losing passengers to low-cost airlines because passengers could not find the cheapest fares on its website.

Chris Garnett, its chief executive, told MPs that passengers became "fed up" searching, despite GNER having four times as many bargain fares available for Christmas travel than last year.

He said: "Our website does not make it easy for passengers.

"Go into the EasyJet website and you see the fares straight away."