LNER 'not running coronavirus safe service'

Passengers have accused LNER of putting them at risk by failing to check everyone on its trains is wearing face coverings and physically distanced.

Face coverings have been compulsory on the rail network both sides of the Border since last month. Picture: Danny Lawson/PA Wire.

Travellers on some services claimed staff had not walked through carriages to remind passengers at any point on London-Edinburgh journeys.

They also said people were being allowed to sit anywhere even though seat reservations are compulsory.

Others posted pictures on social media of passengers without masks.

LNER passengers claim staff are not checking travellers are physically distancing and wearing face coverings on trains. Picture: Danny Lawson/PA Wire.

Sarah Goodenough tweeted: “On an @LNER train to Edinburgh and appalled by the number of people blatantly refusing to wear a face mask despite all the requests and signage inside the train station and the train.

“Had to comfort visibly shaken elderly woman who was uncomfortable when no-one around us was wearing face masks and, when asked, refused to put them on.”

Robin Johnson tweeted: “Sat on train to London, two guys with no face masks and sat in my reserved space.

"Someone needs to walk through the train and check passengers are following the rules.”

Another passenger travelling between London and Edinburgh told The Scotsman: “Many travellers boarded without a reservation and sat where they wanted, thus undermining any plan for social distancing.

“The wearing of face masks was not enforced, with customers boarding and circulating the train unmasked.

"I did not see a guard once during the 4 hour 45 minute journey.

“I do not believe they are running a Covid-19 safe service or following their guidelines.”

Face coverings have been mandatory on public transport in Scotland since 22 June.

An LNER spokesperson said: “To keep our customers and colleagues safe and to support social distancing, anyone travelling with LNER must have a seat reservation.

“Customers are automatically allocated a socially distanced seat.

“Our train managers are making regular onboard announcements to remind customers to remain in their socially-distanced seat and to wear a face covering, unless they are exempt.

“Announcements are also being made in our stations.

"Posters, signage and information screens on board trains and in stations ensure information is readily available.

“It is the role of the British Transport Police to enforce the regulations around the wearing of face coverings and we advise any customers with concerns to contact the BTP.”

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