Squabbling workers 'bad for business'

STAFF who squabble with each other in high street stores and restaurants are bad for business.

When employees are rude to one another, it creates a negative impression that affects consumer judgments of the company, according to a new university report.

Researchers at the University of Southern California investigated bad-tempered exchanges between employees and found that consumers frequently witnessed incidents of staff behaving badly toward each other.

"Employee incivility induces consumer anger and causes consumers to make broad and negative conclusions about the firm as a whole, " the report concluded.