Potholes are our worst frustration, say Britons

THE British are more frustrated by minor inconveniences like potholes in the road and slow broadband connections than big issues like hospital waiting times and job losses.

In new research, potholes came out top of a list of niggles, with 49 per cent of those asked saying they were their biggest daily annoyance.

This was almost equalled by anti-social behaviour, with 42 per cent of respondents citing that – just before 41 per cent going for slow internet connection as their worst frustration.

Crime was at 26 per cent, followed by job cuts at 18 per cent and hospital waiting times at 14 per cent.

The study – commissioned by phone firm O2 , which questioned more than 2,000 people – also reported 36 per cent saying unfriendly customer service was top of their list.

The research was commissioned to coincide with a new O2 advertising campaign aimed at tackling slow connections and poor customer service.

Felix Geyr, head of O2 Home Broadband, said: "It's clear from this poll that the British public is getting increasingly frustrated with broadband services.

"As the new government comes in, and it looks to get the UK online and connected by 2020, we think that now is the time for all internet service providers to change their ways and try to eliminate as many of these daily frustrations for our customers as we can."

O2's Niggles and Narks campaign features a series of animated characters which illustrate customers' daily broad-band frustrations.