Tesco lessons

It is of little surprise to me that Tesco overstated its profits by £263 million. It is an absolute disgrace, with eight members of staff suspended and the chief executive Philip Clarke resigning.

Yet he will leave with a huge pay-off. Yet again we see big businesses rewarding failure, just like the banks.

For too long Tesco has dominated the grocery market, making profit a priority over customer service – in my experience – and now it is paying the price with falling sales.

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Customers are now much more concerned with experience than just price and Tesco has failed to pick up on this.

As an ex-Tesco shopper myself I found my local store like a cold warehouse with zero 
atmosphere, surly staff, and an inadequate number of check-out areas open.

Gordon Kennedy

Simpson Square