Tesco lessons
Yet he will leave with a huge pay-off. Yet again we see big businesses rewarding failure, just like the banks.
For too long Tesco has dominated the grocery market, making profit a priority over customer service – in my experience – and now it is paying the price with falling sales.
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Hide AdCustomers are now much more concerned with experience than just price and Tesco has failed to pick up on this.
As an ex-Tesco shopper myself I found my local store like a cold warehouse with zero atmosphere, surly staff, and an inadequate number of check-out areas open.
Gordon Kennedy
Simpson Square