RBS scheme
In my 40-odd years of experience as a customer of RBS the counter staff have been decent, helpful people who have tried to provide good service under huge pressures, particularly in the past decade. They should be thanked and rewarded by a management that doles out bonuses to some who might be contractually, but hardly morally, entitled to them.
How insulting can they get?
Staff at branch level should say “no” and customers should rise up and support them, because at last the ordinary RBS punters have finally got something tangible to get their economic teeth into. Arise, ye workers!
Magnus K Moodie
Boswall Terrace
Edinburgh