I know I am not the only one who has experienced this and there is often great conflict between receptionists and patients because of the receptionists’ attitudes.
With receptionists almost acting like security guards to doctors I think it is time to modernise this old-fashioned, unhelpful role.
After submitting a Freedom of Information Request I have discovered that there is a huge skill shortage in my area, and 90 per cent of all receptionist posts were filled by women.
This is bordering on sexism. Why are there so few male receptionists? I don’t believe that it is because of a lack of applications. I believe that this role is traditionally seen as female and NHS Trusts are unwilling to embrace change.