‘Customer’ care
And if we were customers, after the way the majority of staff in these establishments treat their “customers” with rudeness and disdain the place would shut down in weeks.
To the executive who thought this politically correct term up I would say start treating your claimants the way a business would treat customers, with respect and a commitment to customer care, or abolish the term and go back to the correct original term of claimants, because that is what we are.
Gordon Kennedy
Simpson Square