More firms made to pay compensation

There has been an increase in the number of financial services firms ordered to pay compensation to consumers.

By The Newsroom

Published 28th Apr 2011, 15:58 BST

Updated 29th Apr 2011, 00:36 BST

The Financial Ombudsman Service said it ordered compensation for "material distress" in 20,019 cases in the last year, compared with 18,511 in the previous 12 months.