Waiting staff are one of the best things about restaurants

They’re one of the most important elements of the eating-out experience

The hospitality staffing crisis seems to be worsening.

Restaurants are reducing hours to cope with fewer staff members, and job adverts remain unanswered.

Alongside their VAT rates creeping back up, less of our favourite venues are able to operate at the usual run-up-to-Christmas tilt, thanks in part to a perfect post Brexit and Covid storm.

Hide Ad
Hide Ad

One chef and restaurateur told me that everyone is off to work for Amazon.

Another said that if he opened a restaurant now, he’d have to do everything himself.

Anyway, this got me thinking about how much I love waiting staff - one of those positions that is proving increasingly hard to fill.

My restaurant reviews always rate the food and the ambience, but I think there should be a separate score for the server.

Gaby SoutarGaby Soutar
Gaby Soutar

Recently, there was the youngster with a Germanic accent and blue hair, who explained the menu concept at the new Johnnie Walker 1820 Rooftop Bar.

“Don’t worry, there isn’t whisky in everything,” they said, making a supernaturally accurate assessment of our interest in the amber nectar.

Then there was the young woman, with a multi-coloured manicure, who enthusiastically talked me through her digit design, at Edinburgh restaurant, The Palmerston. She made me feel like I was her peer, and I shed 20 years, just like that.

This Saturday’s review in The Scotsman Magazine is Radge Chaat.

Hide Ad
Hide Ad

On our visit, there was some great banter from chef, Lucky Singh, who co-owns this street food business with his brother, celebrity chef, Tony, and has a customer-facing role. Waiting for my food was like going to a micro stand-up show. It was an endorphin hit.

Sometimes I think I might enjoy interacting with strangers in restaurants more than I do with friends and family. It’s a beautifully uncomplicated relationship.

Despite this, my own experience in hospitality is minimal.

I was stymied after one endless night as a silver service waitress, which yielded a tiny pay packet and some budding varicose veins, and a spell behind the bar at Edinburgh’s seediest nightclub. I lined up shots like I was in a Western saloon.

Overall, I would rate myself a three out of ten, so huge respect to those who have actual skills.

You’re more important than you know.

A message from the Editor:

Thank you for reading this article. We're more reliant on your support than ever as the shift in consumer habits brought about by coronavirus impacts our advertisers.

If you haven't already, please consider supporting our trusted, fact-checked journalism by taking out a digital subscription.



Want to join the conversation? Please or to comment on this article.