With many of its clients over the age of 70, Wiltshire Farm Foods offers speedy, free delivery on its nutritious meals, with no contracts. And as the UK’s leading frozen meals delivery service, the firm says it was in a unique position to help.
Susan Anderson, customer services manager at Wiltshire Farm Foods said: “We’ve always sought to make a real difference to our customers, by providing delicious and nutritious meals directly to their door.
“Many of our customers are over 70 and vulnerable, and like everyone else are struggling to get supermarket delivery slots, which are often booked up for weeks in advance. This is an incredibly difficult time for everyone and Wiltshire Farm Foods’ mission, ‘making a real difference’, has never been more important as many of our customers rely solely on us for their daily meals. Our whole team has rallied round to help.”
It has put in place social distancing measures – drivers have hand sanitisers and gloves – and delivery is completely contactless; but it is the little extras that are making a big difference.
Susan added: “The team has started including puzzle books in its deliveries, which have been hugely appreciated by customers, demonstrated by the many handwritten thank you letters the company receives on a daily basis.
“Our colleagues have been touched by the public’s response to them when out and about, often receiving praise and being told what fantastic work they are doing. Some customers are even clapping down the phone to the staff in the office.”
By stepping up capacity, Wiltshire Farm Foods has places available for new customers. Anyone thinking about using the service, either for themselves or for a relative, should give it a try. New customers are always pleasantly surprised by the quality of the food. Delivery will be arranged within days and there’s no contract.
For more information or to request a brochure call 01764 655859 or visit www.wiltshirefarmfoods.com