Webhelp in expansion move with SNT purchase

French group Webhelp, which employs about 3,000 contact centre staff north of the Border, yesterday said it is acquiring Netherlands-based SNT.

The SNT acquisition will be the second made by the company in the last year following its purchase of HEROtsc – now Webhelp UK – in 2013.

The company also recently announced its expansion into South Africa, opening sites in Cape Town and Johannesburg.

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SNT, described as one of the Netherland’s leading customer experience management companies, employs more than 3,500 people across eight sites.

Over the past five years, the business has doubled its annual revenues to €77 million (£64m).

Frédéric Jousset, founder and co-chairman of Webhelp Group, said: “We have seen significant growth in recent years and have expanded our operation into new territories and services. This is the latest step towards our ambition of becoming one of the largest business process outsourcing providers globally.

“We are very excited about joining forces with SNT to expand Webhelp’s global footprint and support the company in the Dutch market.”

Webhelp operates 37 contact centres in continental Europe and Africa, has annual revenues of €370m, and employs 18,000 people.

The firm, which lists Sky and Vodafone among its clients, has bases in Dunoon, Falkirk, Glasgow, Greenock, Kilmarnock and Rothesay.