Post Office to deliver cash to vulnerable customers

Thousands of vulnerable people in England who are shielding at home and receive benefits such as pensions will be able to have cash payments delivered directly to them.

The Post Office has switched its travel money delivery business to help the Department for Work and Pensions (DWP) distribute welfare payments.

It means that the people who must avoid leaving home because of the risk of infection can still get the cash they need.

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The DWP said it is proactively contacting people in this group to make sure they can still access their payments and let them know cash can potentially be delivered directly to their door.

The Post Office will deliver cash to vulnerable people.

It will tell the Post Office who needs cash deliveries. The Post Office will then make sure money is sent to their home by special delivery, arriving by 9pm the following day.

Guy Opperman, minister for pensions and financial inclusion, said: “This joint initiative enables us to reach out directly to those most likely to need support, and get cash delivered to their door where necessary.

“Thanks to the hard work of DWP and Post Office staff, vulnerable customers can rest assured there is help available if they need it.”

Nick Read, chief executive at the Post Office, said: “I am delighted that Post Office has been able to switch its travel money delivery business to get cash directly to those that need it most.

“Working with the DWP, we are able to help some of the most vulnerable in our society, including those who have been asked to shield themselves at home, with the ability to deliver cash directly to their door.”

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