Mutuals satisfy more than banks

SAVERS and borrowers with mutuals are more satisfied than customers of other financial institutions, according to a new survey by GfK NOP.

It found that 70 per cent of mutual mortgage customers said they were extremely or very satisfied, compared with 63 per cent of customers with banks, while those saving with a mutual provider were also found to be more satisfied with the level of service afforded to them.

More than six in ten mutual customers felt they were treated fairly, compared with 47 per cent of bank customers.