Dalkeith-based waste recycler NWH Group unveils digital transformation and senior hire

Dalkeith-based waste recycler NWH Group has announced that it is marking its return to work with a digital transformation and senior appointment.

The group said it needs to 'look forward positively and find new opportunities'. Picture: contributed.

The company has added Tomas Roberton from Circle Cloud to its operations board in the new role of chief technology officer (CTO) to lead and implement the overhaul.

It added that the “key” appointment marks the start of the transformation that will see NWH implement new technologies that enable it to trade effectively whilst abiding by social distancing guidelines. This includes the rollout of a customer app, which has been designed and developed in house, as well as a no-contact, automated customer on-boarding system.

Further work includes the integration of existing software systems that “will enable much more efficient delivery of services in a socially distant world”.

The group’s chief executive Mark Williams said: “As we get our business back up and running, we need to look forward positively and find new opportunities. As a result, we are investing in technology that will really help underpin our robustness, digitally transforming the business, eliminating paperwork and vastly increasing efficiencies – providing our customers with a seamless process.”

The new CTO role will be supported by a business analyst, and Roberton is joined on the operations board by Andrew Baker, the group’s head of commercial finance, to help accelerate the recovery of the business as it returns to work following the lockdown.

Roberton said: “The NWH Group has made significant improvements to its technology infrastructure during the past three years and this has provided the foundation for further innovation.”

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