Contact centre firm Ascensos to grow workforce by half

Ascensos chief John Devlin, left, with Isle of Wight operations director Lyle McLean. Picture: Contributed

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A contact centre business based in Motherwell today revealed that it is growing its workforce by up to half with a new site marking its first UK operation outside Scotland.

Ascensos, which says it has 1,200 staff, is opening a customer service centre on the Isle of Wight, investing more than £1 million and creating up to 600 jobs.

The site is due to open in September and Isle of Wight Council believes the project’s value to the island’s economy is £35m.

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Ascensos, which was founded in 2013 and manages customer service enquiries for retailers including Argos, B&Q, and Oasis, said the new facility will handle inbound telephone, email, social media and online queries.

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The firm operates one contact centre in Motherwell and two in Clydebank, as well as operations in the Netherlands and Romania.

Chief executive John Devlin said: “This is a major strategic move for Ascensos, increasing our capacity by 30 per cent.”

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