Royal Bank of Scotland has announced the appointment of Malcolm Buchanan as the new chair of its Scotland board.
Buchanan, who is currently the managing director of corporate and commercial banking in Scotland, a position he will retain, takes over from Ken Barclay, who is leaving RBS after almost 40 years.
The Scotland board is designed to bring together the various strands of the bank north of the Border to ensure it provides “the best possible service to its Scottish customers”.
In his new role, Buchanan will drive the board’s strategy to “build a successful and sustainable RBS in Scotland and to help the bank become number one for customer service and trust in the country”, bosses said yesterday.
Buchanan said: “It’s a real honour for me to serve as the chair of the Scotland board having worked for RBS for over 15 years and I can’t wait to get started.
“I want to play my part in making RBS the bank of choice for people in Scotland by rebuilding trust with our customers and by focusing resolutely on becoming number one for customer service in the country.”