Rail standards

GORDON Casely's Point of View (27 July) is not only inaccurate, but also misleading.

To correct Mr Casely, Steve Montgomery, managing director of ScotRail, did not express delight at the service quality incentive regime results.

For the record, Steve said: "We welcome the significant fall in penalties. It is a step in the right direction, especially with ever more rigorous standards set by one of the UK's toughest regimes."

He also made clear: "There is still work to be done."

The regime penalties fell by 17 per cent despite the worst winter for decades. Our focus on standards and investment in stations and on trains, and developing our staff, will continue.

JOHN YELLOWLEES

ScotRail

Waterloo Street

Glasgow