Jones revealed last week that he feared for his safety after being targeted with verbal and physical abuse while catching a train from Edinburgh to Manchester on the morning after England’s defeat at Murrayfield.
Scotland coach Townsend said: “Look, it was really disappointing to see that.
“Anybody that gets verbally abused like that, it’s terrible to see, especially when it’s someone involved in our sport and a fellow coach. So it was not good to see and hopefully that’ll never happen again.
“No-one deserves that. I thought the way England handled it, which would have been a big disappointment for their players, to how they spoke after the game, to the coach - showed they were good losers as well as being very good winners over the last couple of years.”