Shop staff’s ‘robotic’ act a turn-off

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Most Britons find shops’ “robotic” sales staff asking if they want help a turn-off, a consumer help website has found.

Two-thirds of shoppers find offers of assistance from pushy staff “annoying”, according to a survey of more than 11,000 people by

This group said they would rather be left alone to browse than asked: “Can I help you?” by an overly-zealous staff member.

However, a fifth of those surveyed (19 per cent) thought there was no harm in being approached and said it saved them having to seek out help.

Martin Lewis, the creator of, said: “Brits are rejecting the seeming robotisation of shopping, and prefer staff to help when they’re asked rather than pouncing as soon as we cross the threshold. A huge majority would prefer to be left alone to browse.

“Yet shop assistants tell us they’re forced to do this. Hopefully retailers will listen to the poll.”