THE ScotRail Alliance’s customer communications campaign steps up a gear from today, with the publication of digital timetables to coincide with the Glasgow Queens Street tunnel closure on Sunday March 20.
Until August 7, Glasgow Queen Street High Level station will be closed to carry out essential renewal, maintenance and enhancement work in the tunnel that leads to and from the station. The concrete track bed, which runs the entire length of the tunnel well be replaced.
During this time longer distance trains to and from Aberdeen and Inverness will be diverted to Glasgow Central High Level station. All other services that normally start or terminate at Glasgow Queen Street High Level station will now run to or from Glasgow Queen Street Low Level.
The work is being carried out to allow for the introduction of electric trains on the route between Edinburgh and Glasgow Queen Street High Level from December this year. Following on from this, in autumn 2017, new electric trains will be introduced across the central belt.
The new digital timetables will allow passengers to quickly check how their own journeys will be affected. Printed timetables will be available in stations from the second week in March. To help customers understand the changes, the ScotRail has created an interactive, ‘moving’ map that shows how trains will be diverted throughout the tunnel closure.
Customers can select their departure station and see the new routes to and from Glasgow Queen Street Low Level and or Glasgow Central. Journey times will be longer as a result of these diversions.
Additional carriages will be added to services that are running to provide as much extra capacity as possible.
Jacqueline Taggart, ScotRail Alliance’s customer experience director, said: “We’re advising customers to download the timetables straight away, so they can plan how and when they will travel for the duration of the work.
“We’re doing everything we can to alert customers to the change. From this week we’ve got staff at key stations giving out handy, pocket-sized leaflets with loads of information about key route changes.”
You can see the new timetables from www.scotrail.co.uk/QueenStreetTunnel