Highland Council plans to axe service points

Highland Council is planning to scrap up to 22 service points across the region. Picture: TSPL

Council staff and members of the public are being asked for their views on proposed changes to how services are currently provided.

Currently, there are 35 service points providing face to face contact along with a dedicated Registration Office based in Inverness, as well as a service centre in Alness which responds to telephone and email enquiries.

There is also a Digital Services Team based in Inverness to support online services.

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A council spokeswoman said: “Recent years have shown a change in the way that customers want to contact the Council.

“Evidence shows that more customers are choosing to telephone or email us and fewer customers visiting our offices.

“Whilst more and more customers are opting to telephone or e-mail to access the Council services, there is still a requirement to offer a face to face service across Highland for complex in-depth enquiries and services such as Registration events in some locations.

“The proposals are that 13 Service Points would act as Community Hubs, offering the full range of services and dedicated appointments for essential services.”