Genpact said the new jobs at its office in Glasgow will be in digital solutions, risk management, insurance claims, business process transformation, and customer service.
The investment is supported by a £3.1 million regional selective assistance grant from Scottish Enterprise. First Minister Nicola Sturgeon welcomed the announcement during a visit to Genpact’s premises in the city.
Sturgeon said: “Scotland continues to be recognised as a prime business location for global companies looking for a foothold in and access to Europe.
“This is thanks to our exceptional skills, business infrastructure, low cost base and global business network. I am delighted that Genpact will locate its new European facility in Scotland, with support from Scottish Enterprise.”
Genpact currently has about 165 employees in Glasgow, who specialise in wealth management service and digital platforms for financial services companies.
Mohit Thukral, the group’s senior vice-president and business leader, banking, financial services and insurance, said: “Expanding our presence in Scotland with this strong government partnership advances our strategy of strengthening both our onshore delivery and digital solutions capabilities.
“The Glasgow metro area has provided an exceptional talent base and favourable economic climate, especially for our financial services business. Our planned expansion will further leverage these benefits as we drive more digital-led transformation business impact for our clients.”
Genpact has a presence in more than 20 countries, including flagship offices in New York. On its website it describes itself as “a global leader in designing, transforming and running business process operations, including those that are complex and industry-specific”.
The company has a few hundred clients, including approximately one-fifth of the Fortune Global 500.
Genpact, which is listed on Wall Street, made revenues of $2.46 billion (£1.98bn) in 2015. In December 2015 language technology group Arria NLG, a UK business which is commercialising technology developed at Aberdeen University, signed a framework agreement with the American giant.
Paul Lewis, managing director of international operations at Scottish Enterprise, said: “We are pleased to be supporting Genpact’s investment in Scotland and delighted the company has chosen Glasgow for its prestigious European expansion project.
“The company joins the growing number of investors who are choosing Scotland for ambitious expansion projects and we look forward to working closely with Genpact as it establishes this new facility.”