My experience of Transport Scotland comes solely as a correspondent, raising with it the question of the shoddy, shabby and completely inadequate rolling stock which so curses Scotland’s long-distance rail services.
I find the corporate attitude of the organisation patronising, obstructive, opaque and obfuscatory. A response from chief executive David Middleton or his staff rarely addresses the point, and gives a bodyswerve to answering a question. Further, gaining a reply from Transport Scotland guarantees a long wait.
Let me add my own word to Mr Sutherland’s description of Transport Scotland – “silent, toothless, faceless and unaccountable”.
Our MSPs need to know that Transport Scotland has to do better. We regular long-distance train travellers deserve better.