Poor service

I CANNOT believe the audacity of Ryanair to even conceive the notion that basic necessities such as toilet facilities should be exploited to create more revenue by charging customers to use them and cutting their numbers to create more seats (your report, 
6 October).

Many passengers may need ready or frequent access to a toilet, either because of health problems or nerves, and to expect those people to embarrass themselves by being charged to enter, or wait in a long queue, is too much to ask. From this proposal, and others being considered by budget airlines, I find it increasingly hard to comprehend what the value of customer service means to such operators.

Laurie Price is correct in his assertion that “it could be playing into the hands of those legacy airlines who offer passengers all-inclusive what you see and buy is what you get fares and service”, even if it meant spending that little bit extra money.

John G McMenemy

Braeside Avenue

Milngavie, Glasgow

Charging for larger items of hand luggage carried by passengers is yet another example of airlines tinkering with the problem of trying to recoup their costs in difficult times. Yet the most glaring anomaly – that of a passenger who weighs eight stones paying the same fare as one weighing 16 stones remains.

Surely, on low-cost, no-frills airlines, the charge should be for the total weight of the cargo carried for each customer – that is, the weight of passenger and luggage combined. There should be a standard charge for up to 100kg, with anything above charged as extra.

Irvine Inglis

Reston

Berwickshire