One third of Scottish CAS clients don't use internet
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The UK Government plans to move the majority of job applications and benefit claims online by 2017, but Citizens Advice Scotland (CAS) found that difficulties using computers or the internet is already hampering people’s application attempts and leading to sanctions.
More than half of the 601 CAS users surveyed said they cannot apply for benefits or jobs without help, and both trends are highest in deprived areas.
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It said one man was sanctioned as he did not have a computer and relied on library computers to look for jobs, but the library was closed for Christmas.
Other claimants lost benefits as they could not use computers due to literacy difficulties or because they struggle with technology.
CAS policy officer Patrick Hogan said 33 per cent of clients are “excluded from using computers or the internet”.
He said: “Vulnerable people should not have their benefits withheld because they are unable to use a technology that is unfamiliar to them.”
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