Ombudsman training role for university

A RISE in complaints about services has led to Queen Margaret University providing more training for international ombudsman organisations.

The university will offer a three-day training course for members of the International Ombudsman Institute in Vienna in September.

It follows recent successes by the university’s Consumer Insight Centre, which has secured a range of contracts to deliver complaints-handling courses to various ombudsman organisations throughout the UK and abroad.

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The centre won recent contracts with the African Ombudsman and Mediators Association, and the Public Services Ombudsman for Wales.

Carol Brennan, director of the Consumer Insight Centre, said: “A rise in complaints about services is a reflection of the current global economic climate. People are now far more proactive in referring unresolved disputes to ombudsmen.”

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