EICC setting the standards

The Capital’s biggest conference centre has won a major industry accolade.

The Edinburgh International Conference Centre (EICC) was given the highest score yet for service and business excellence from the Institute of Hospitality.

With a combined score of 85.4 per cent, the EICC leads a field that includes major hotel chains, caterers and public sector institutions, where 68.6 per cent was the average score.

EICC chief executive Hans Rissmann said: “The hospitality industry must always strive for the highest standards of service and business excellence, and we are delighted to be judged ahead of our peers through an enduring focus on exceeding the expectations of our customers.”