East Kilbride-based outsourcing firm adding 200 jobs to help vulnerable amid Covid-19

East Kilbride-based outsourcing firm Ago Outsourcing is creating 200 jobs on site after being selected by Serco to help contact 1.5 million of the UK’s most vulnerable people during the Covid-19 pandemic.

The firm is to help contact 1.5 million of the UK’s most vulnerable ­people during the Covid-19 pandemic. Picture: contributed.

The firm already has 100 staff at the location and normally provides sales channels for energy firms.

Chief operating officer Stephen Rafferty said: “We had already mobilised all current workforce to being homebased due to the coronavirus outbreak, and we knew with some modifications to our current site we could host this project and help support the individuals that need assistance.

“Within 24 hours we had a team of joiners build shielded booths for all helpline support advisors, hand sanitation points were installed at every pillar and full-time cleaning staff were engaged to ensure everything was kept sterilised throughout the day.”

The firm already has 100 staff at its East Kilbride site. Picture: contributed.

Chief executive Kris McGenily said: “We knew it would be a big ask to identify this volume of key workers at short notice and especially during these times, but we have been blown away by the high level of people that have stepped forward and want to be part of this, and ultimately help save lives.”

The project will run for at least 12 weeks, and should it end then, the company will aim to reposition the key workers into alternative campaigns.

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