Queen Margaret to roll out ombudsman staff training

QUEEN Margaret University has secured contracts to provide ombudsman staff with accredited training programmes.

The deal will allow training to be delivered to the Financial Ombudsman Service and the Legal Ombudsman for England and Wales.

QMU secured a four-year contract to provide accredited training for the Financial Ombudsman Service in London, which is the largest ombudsman organisation in the world. The team has delivered a new Masters course, which was piloted with seventy ombudsman staff.

In partnership with Northumbria University Law School, QMU has also won a tender to provide accredited training for the new Legal Ombudsman for England and Wales.

Director of QMU’s consumer insight centre, Carol Brennan, who leads the initiative, said: “A rise in complaints about services is a reflection of the current economic climate with an increasing number of unresolved disputes being referred to ombudsmen.”