Village Hotels trials virtual assistant at Glasgow site
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Village Hotels says it is the first firm of its kind in the UK to install the Amazon Echo Dot in its guest rooms, and is trialling it in Glasgow – its newest hotel – and Warrington.
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Hide AdThe chain aims to roll out the service across its 28 UK sites, up to 29 later this year, by December with the help of Finnieston-based creative agency Equator.
Equator has customised the Echo Dot device to answer guests’ questions, share restaurant and spa opening times, offer advice on local activities and deliver wake-up calls.
Martin Jordan, director of innovation at Equator, said: “Equipping its hotels with Alexa is a huge innovation for Village and the UK hotel industry in its entirety, but we have a whole lot more up our sleeve for the future.”