Megabus rapped over ‘fares from £1’ adverts

One of the Megabus coaches passed by the front of Jenners in Edinburgh
One of the Megabus coaches passed by the front of Jenners in Edinburgh
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Megabus ads offering fares from £1 have been banned after the firm admitted as little as one seat per coach was available for that price.

A website and Facebook post for Megabus, seen in September, for a new Aberystwyth to Birmingham service featured a yellow circle with the text “From £1”, while another advert listed services from Leeds to new destinations in Yorkshire for the same price.

The page said Megabus was “offering a heap of new services from around the UK to many towns in Yorkshire”, adding: “As always our fares are from £1*.” The Facebook post included text stating “Day trips from £1* London to Bath.”

Two complainants, who searched for tickets and believed that fares were not available at the stated price, challenged whether the claim was misleading.

Megabus said that at the time of the website claim relating to the Aberystwyth to Birmingham route, there was one fare for that route for 10 October priced at £1 available online, while at the time of the Facebook ad there was one fare for the London to Bath route for 22 September available for £1.

Megabus said the number of fares available at £1 for any given route varied due to many factors, such as the number of intermediary stops and the number of tickets booked.

For the Aberystwyth to Birmingham route, which had five intermediary stops, there were a maximum number of 147 tickets for each departure, and theoretically six of those tickets were available at £1.

For the London to Bath route, a maximum of 96 tickets could be sold for each departure, with three tickets theoretically available at £1, one of which was for the full journey from London to Bath.

Megabus said fares at £1 were generally available if the booking was made more than four weeks in advance, but this depended on the route.

The Advertising Standards Authority (ASA) said consumers would understand not all tickets would be £1, but would expect to find the “from” price across a range of dates if they booked in advance.

Based on the numbers of £1 fares Megabus said were available on each route, the ASA understood only 4 per cent of fares for departures on the Aberystwyth to Birmingham route were available at £1, and 3 per cent for departures on the London to Bath route.

The ASA said: “We considered that those figures did not represent a significant proportion of seats being available at the advertised ‘from’ price for those routes.”

It ruled that the ads must not appear again in their current form, adding: “We told Megabus to ensure in future that when using ‘from £1’ price claims a significant proportion of the advertised fares were available at £1, so that consumers would have a reasonable chance of obtaining the products at the advertised ‘from’ price.”