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Resentment is building up among frequent travellers whose lives are affected by the unreliability of ScotRail. Picture: John Devlin

Dani Garavelli: End of the line for sorry ScotRail strategy

It’s quite creative, if self-defeating, for ScotRail to turn itself into some kind of metaphor for the Tory government’s handling of Brexit. Here we are in a state of crisis – trains cancelled, poor communication and a dearth of trained staff – and how does it behave? It tries to shift the blame while promising customers that out of chaos will emerge a strong and stable – sorry, I mean much-enhanced – service for commuters.

Opinion
Xero co-founder Gary Turner was convinced at an early stage that cloud-based technology would grow to become a vital part of our lives. Picture: Emilie Sandy

The Big Interview: Gary Turner, co-founder of accounting software firm Xero

Paranoia, at least a healthy dose of it, is vital if you want to avoid being steamrollered by the next big thing in tech, says Gary Turner. “How disappointed must Friends Reunited be that they didn’t see the bigger picture? They were way before Facebook and they effectively were Facebook. Today’s successes are tomorrow’s chip paper!” says the UK managing director and co-founder of accounting software firm Xero. “We’ve come in and we’ve disrupted quite a stable, staid sector that lacked innovation. We would hate for a new Xero to show up and do that to us, so there’s been a healthy sprinkling of looking over our shoulder.”

Tech
The retail sector has taken a buffeting recently. Picture: Neil Hanna

Funds firm looks to give lift to family businesses

A specialist funding provider has launched what is being billed as “the UK’s first family finance review” after its survey showed a majority of people believe the high street is dying due to unsupportive local and national government.

Retail
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