Demand for a better post

Published on 21/07/2012 00:45

CUSTOMERS may be willing to accept a reduced number of postal deliveries and the removal of the distinction between first and second class mail, according to new research.

But Consumer Focus said the public wanted a number of “paybacks” for the changes, including longer Post Office opening hours, more convenient locations, and flexibility around the delivery of parcels and packs.

Robert Hammond, director of postal policy at Consumer Focus, said: “The communications market is changing dramatically and quickly, and post cannot be left behind.

“Consumers tell us post will still have a role in their lives in five years’ time and the postal service must reflect their changing needs.”