DCSIMG

Glasgow 2014 phased ticket sale to begin this week

Work being carried out at Commonwealth Games venue Hampden Park. Picture: submitted

Work being carried out at Commonwealth Games venue Hampden Park. Picture: submitted

TICKETS for team sports and ceremonies will be the first available when Commonwealth Games tickets go back on sale in a phased release from Wednesday.

Organisers are taking a “phased approach” to manage demand on the website after it was hit by problems at the initial launch last week.

An extra 100,000 tickets for the Games went on sale last Monday but problems started almost immediately, with numerous complaints about long delays and issues with finalising transactions.

Sales were temporarily suspended in the early hours of Tuesday morning but after a second day of problems, Glasgow 2014 suspended all sales until the issues could be fully resolved.

Tickets will go back on sale over three days from 10am on Wednesday after extensive investigations and tests by Ticketmaster, Glasgow 2014’s official ticketing agent.

Places for hockey, netball, rugby sevens and the opening and closing ceremonies will be available from Wednesday.

Tickets for the next batch of sports will be available on Thursday and by Friday all remaining sports will be back on sale.

Glasgow 2014 chief executive David Grevemberg said: “From Wednesday our goal is to ensure everyone who wants to be part of one of the world’s great sporting parties can secure tickets to do so.

“Given the enthusiastic demand we’ve experienced so far and even with a phased approach helping to manage that demand, it’s still likely the website and phone lines will be busy at peak times and customers may need to queue, so in advance we thank everyone for their patience.

“There are still thousands of terrific opportunities to join in, be part of the live ceremonies experience and see great Commonwealth athletes compete in Glasgow and Scotland across 14 different sports and 11 days.

“From Wednesday we will be in the business of ensuring remaining tickets are sold and that thousands more people can begin to look forward to experiencing the excitement of the Games.”

Tickets for athletics, badminton, squash and table tennis will go on sale at 10am on Thursday while from 10am on Friday tickets for boxing, rhythmic gymnastics, judo, lawn bowls, shooting, weightlifting and wrestling will be available.

Last week it emerged that some sports fans who called the dedicated phone line were charged while listening to an engaged tone, with some customers running up bills of more than £100.

The phone line that will be used from 10am on Wednesday will be a free number and all purchases will be posted free of charge, removing a previous £4.50 charge.

More than 50,000 tickets will be available this week.

Chris Edmonds, chairman of Ticketmaster UK, said: “We were deeply disappointed by, and would like to apologise again for, the challenges experienced by many customers last week during the launch of the Glasgow 2014 Commonwealth Games general ticket sale.

“We have been working tirelessly to ensure that we have checked, tested and tested again every component of the technical infrastructure supporting the ticketing website. We are confident that all customers will have a much improved customer experience this time around.

“We are still expecting to witness very high levels of demand on the site on each day this week, so would ask all customers to be patient, if they find themselves queuing. Our advice to everyone would be to refrain from refreshing their screens or opening multiple browsers.”

There are currently no tickets available for aquatics (diving), aquatics (swimming), cycling (mountain bike), cycling (track), gymnastics (artistic) and triathlon.

About 2.3 million applications were made for the initial one million tickets released last year, with athletics, aquatics and cycling proving the most popular events.

Details on how to purchase the tickets can be found at www.glasgow2014.com.

 

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