RBS customer details among those found on £35 eBay computer

Published on Tuesday 26 August 2008 10:59

PERSONAL details of customers of three high street banks, including the Royal Bank of Scotland, have been found on the hard drive of a computer sold on eBay for £35, it emerged today.

Information including bank account numbers, phone numbers, mothers' maiden names and signatures of customers of the Edinburgh-based bank, along with American Express and NatWest, were found on the computer.

The buyer, Andrew Chapman, an IT manager from Oxford, found the information on the computer's hard drive, the Independent newspaper reported.

It had belonged to data processing company Mail Source which is part of Graphic Data, a company that holds financial information for organisations, and was used at the firm's archive centre in Shoeburyness, Essex.

A Mail Source spokeswoman said today the employee who sold the computer had made an "honest mistake".

She said the company was investigating, but stressed that the sale had been an "isolated incident".

She said: "The computer was removed from our secure storage facility in Essex and sold on eBay.

"We know which employee took the server and sold it, but we believe it was an honest mistake and it was not intentional to sell it without the server being cleared.

"We want to stress that this is an isolated incident and we are investigating how the server was removed and sold. The security we have in place is what we are known for.

"This is a very unfortunate incident and we are taking measures to ensure it will never happen again."

Jenny Thomas, a spokeswoman for eBay, said that an item such as this should never have been sold on eBay and that the company is working with Graphic Data to investigate the sale.

An RBS spokeswoman said: "Graphic Data has confirmed to us that one of their machines appears to have been inappropriately sold on via a third party.

"As a result, historical data relating to credit card applications from some of our customers and data from other banks were not removed.

"We take this issue extremely seriously and are working to resolve this regrettable loss with Graphic Data as a matter of urgency."

A spokeswoman for the Information Commissioner's Office said that Mr Chapman had not yet handed the computer over to them but as soon as he did an investigation would be launched.

Ms Thomas said: "Clearly such details should never have been included in the hard drive of the computer offered for sale on eBay. We fully expect Mr Chapman to hand it back to Graphic Data as soon as possible.

"We will, of course, work with Graphic Data to establish how it came to be available for sale on our site."