A MAN dialled the emergency services to complain about staff at a fast food restaurant, it emerged today.
• Man dialled emergency services because he was being “ignored” by McDonalds staff
• Other “ridiculous” calls released include a request for a laptop password
West Midlands Police released audio of a caller who called 999 after alleging that McDonalds workers were “ignoring” him.
The force also released audio of other “ridiculous” 999 calls as part of a drive to educate the public about the nature of the emergency services line.
In one call, a man can be heard asking the police for assistance after an incident at a branch of McDonalds.
After describing a “misunderstanding” with restaurant staff, he says: “None of the staff are coming to the till. They’re just ignoring us, so we’ve decided to stop in the drive-thru now, there are 20 cars behind us.”
An operator then reprimanded the caller, saying: “This is not a police matter sir, in fact, you don’t dial 999 unless it’s a life or death emergency.”
Other recordings of 999 calls released include a woman calling to ask for a laptop password and a man who asks police how to dial 101, the non-emergency police number.
Chief Inspector Sally Holmes from Force Contact at West Midlands Police, said: “These calls are ridiculous and it doesn’t end just there. We regularly receive calls on the 9s about lost property, people asking for directions and from people who have been denied entry to a nightclub.
“Its astonishing listening to them but they hide a serious truth. Each call often takes minutes to deal with as staff have to clarify the situation - it might not sound like much but, if someone is trying to get through to report a genuine life or death emergency, then a minute is a very long time to wait.
“I cannot stress enough that the 999 number is for emergencies only, for guidance this is defined as: a crime is in progress, someone suspected of a crime is nearby, when there is danger to life or when violence is being used or threatened. To contact police for any other reason, call 101.”