Late patient wins apology
A DENTAL practice has been ordered to apologise to a patient deregistered for arriving 15 minutes late for an appointment, it was revealed yesterday.
The patient was delayed by heavy traffic.
The unnamed NHS Lothian practice told the Scottish Public Services Ombudsman that it operated a "zero- tolerance" policy on punctuality. But Professor Alice Brown ruled that NHS regulations were not followed.
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Weather for Edinburgh
Monday 28 May 2012
Today
Sunny spells
Temperature: 9 C to 22 C
Wind Speed: 15 mph
Wind direction: North east
Tomorrow
Cloudy
Temperature: 10 C to 16 C
Wind Speed: 10 mph
Wind direction: North east
