Health chiefs chart rise in complaints
THE number of formal complaints made against NHS Lothian by patients and relatives has risen by 12 per cent in the past three months.
The surge has been blamed on telephone access problems at the new Chalmers sexual health centre in Lauriston and increased waiting times for orthopaedic outpatient appointments, which has been due to the retirement of a consultant.
Health board bosses also said it was now far easier to register a formal grievance through the website.
The 252 complaints is the highest since April last year, but it still represents a tiny fraction of patients who are actually treated by the organisation.
Medical director Dr David Farquharson said that a great many compliments were also received.
He added: "Clinical treatment, staff attitude and behaviour, waiting times and environment remain in the top four subjects of complaints."
Email to a friend
Print this page- Family mourn death of Glasgow ‘fight’ schoolboy
- Rangers takeover: Duff & Phelps threaten legal action against BBC
- Today’s youth not fit to be employed, says car firm Arnold Clark
- Rangers administration: Fans fear Duff & Phelps claims could scare off Green
- Rangers takeover: triple penalty punishment enough, says Johnston
- Alistair Darling leads ‘No to independence’ fight over tea and biscuits
- Scottish independence: SNP flip-flops over Nato
- Scottish Independence: SNP ‘won’t be Yes campaign’s only voice’
- Scottish independence: Alex Salmond’s pledge to sign up 1m voters
- Today’s youth not fit to be employed, says car firm Arnold Clark
Looking for...
Featured advertisers
Jobs
Search for a job
Motors
Search for a car
Property
Search for a house
Weather for Edinburgh
Sunday 27 May 2012
Today
Sunny
Temperature: 10 C to 22 C
Wind Speed: 12 mph
Wind direction: North east
Tomorrow
Sunny
Temperature: 9 C to 21 C
Wind Speed: 12 mph
Wind direction: North east
