Call rate high for helpdesk
A HELPDESK supporting the IT network of NHS Lothian is now fielding 10,000 calls a month, it has emerged.
The facility said it was now looking at bringing on extra support workers at key times after they identified peak times for calls relating to technology problems.
Iain Robertson, head of eHealth operations and infrastructure for the health board, said: "We're answering about 10,000 calls a month. We've identified peak times when we may need to add more operators to the service."
Email to a friend
Print this page- Broken Rangers: Club signals intention to go into administration
- Rangers run into the ground as furious HRMC battles to claw back tax
- Scottish independence: David Cameron set to snub Alex Salmond’s separation talks bid
- Rangers blame HMRC for driving club to brink of administration
- Six Nations: Steadman given notice as ruthless Robinson seeks to strengthen team
- Scottish independence: No breakthrough in talks between Alex Salmond and Michael Moore
- Scottish independence: David Cameron set to snub Alex Salmond’s separation talks bid
- The Rumour Mill: Tuesday’s football news and gossip
- The Rumour Mill: Monday’s football news and gossip
- Devo-max merely a dodgy back-up plan to save SNP, says Jim Sillars
Looking for...
Featured advertisers
Jobs
Search for a job
Motors
Search for a car
Property
Search for a house
Weather for Edinburgh
Wednesday 15 February 2012
Today
Cloudy
Temperature: 6 C to 11 C
Wind Speed: 18 mph
Wind direction: West
Tomorrow
Cloudy
Temperature: 6 C to 11 C
Wind Speed: 20 mph
Wind direction: South west
