Black mark for BT
ALEX Wilson, BT's head of HR (Business, 22 September), spoke of "delivering a high-performance organisation, with standards, expectations and clear reward for good performances – plus consequences if people don't rise to that performance." I applaud his aims but doubt their achievement when the BT director of customer services lacks the basic courtesy to answer my letter of 3 June.
A THOMSON
Thurston
Dunbar, East Lothian
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Wednesday 15 February 2012
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