Like many people in my home city of Perth, I was stranded for several hours the other day when every cash machine was non-operational due to a “system fault”.
This caused severe inconvenience and I was left late for an appointment as I could not get access to cash to use transport.
It is absolutely ridiculous that in the year 2014 systems are not put in place to prevent this sort of inconvenience.
Instead of paying huge bonuses to executives, rewarding them for failures, losses and poor customer service they should be investing in technology that prevents this systematic failure.
This has happened several times this year already to customers of big banks and it is not fair.
Public opinion of the banking industry is an all-time low without this sort of cataclysmic failure.
It is time for banks in this country to look at their priorities – their customers.