With the announcement that Tesco’s profit and customer numbers have fallen in the past year, recent industry data shows that Tesco appears to have lost more than a million customer visits a week, worth £25 million.
This does not surprise me. As a former customer I can understand this.
In this age of austerity, customers are looking at more than prices when they are shopping; they are looking for customer service and for far too long Tesco has dominated the market with an attitude of arrogance, poor customer service and not nearly enough staff serving at checkouts.
If Tesco wants to see an improvement in sales it has to get back to basics and put customers first with good manners and more checkouts open.