Summerside Medical Centre
21 December 2012
As a family of four I wish we had another practice. Mostly poor. Don't check. Mostly don't like people. Avoid. I use NHS 24 instead.
31 August 2011
This used to be my GP surgery and after seeing scottishlass’s review I felt I can only agree that this is not a surgery I would choose to be registered with.
Where to begin?
The reception staff are rude, surly and unhelpful (or I always call in on bad days). Especially if you are gravely ill or feeling fragile you will get neither tact nor sympathy. The surgery itself is shabby and rundown. It does not induce a feeling of being well-taken care of. Also, you will have nil chance of not being over-heard when speaking to the receptionist, so if you are easily embarrassed, bear this in mind.
I think I had the same GP as SL spoke to. I will not name names as I have no wish to be sued, but from my experience, even your feet turning from peachy to black will be treated as an aspect of a febrile imagination requiring no treatment.
Plus side: The practice nurse, whom I saw a few times, is nice, cheery, pleasant, sympathetic and competent. She’s particularly good at drawing blood too. Pity she wasn’t attached to a better practice.
6 April 2011
Absolutely awful. Where to start? Small, rude rude RUDE staff (especially the male Dr with a North England accent, sorry I didn't get his name he hung up before he gave it to me!!!) ) and too busy, it will take ages to get an appt. Shabby reception area makes me worry about the service levels. Read below for more details.
I had been travelling in Africa, a little after my return I woke up to find I was covered in itchy itchy pustules. I was also feverish, flulike symptoms, struggling to breath. I called to see if this was worth an emergency appt, and was told by the receptionist to come in immediately, as in ASAP. So off I trotted, pustules and all, 15min walk to the surgery. Upon arriving at the shabbiest Drs surgery I've ever been to I was told to fill in registration forms (fair enough I wasn't already registered as I had not had a need for GP in years!BTW the forms didn't even have any questions on my medical history... weird!!!). After filling in my forms I was told to go home and that the duty doctor would call me. I waited 2 hours, after which time it was suggested by relatives that perhaps I had missed the call? I called back and was told that the doctor would be away until 3hrs time. I thanked them for their time but suggested, as I was not ye6 registered, and they were obviously busy, that they destroy my registration form and I book with another local GP. 5mins later (whilst I was on the phone to the other surgery) I got a call from the most irate Dr, saying he is only calling me as I have been 'harassing' his staff with phone calls. PHONE CALL, it was 1 call. He barked an appt time before saying he had 'sick people to tend to' and hung up. Yes, HUNG UP. Never in my life have I heard of a doctor behaving in this way. As if I was going to see him after that, Drs can be intimidating at the best of times!! I went to the Leith Mount Medical practice down the road instead. Got appt booked within 5 mins.
In the end it turned out that I had brought back wee PARASITEs from Africa that can be life threatening if untreated. Shame Dr Rude didn't consider me a 'sick' enough person to speak kindly to. If I hadn't already found another surgery I swear to god I would not have had it checked out as the telephone call with Dr Rude had left me feeling stupid, demanding and like a hypochondriac. Thank god for the Leith mount!
SO moral of the story is...Don't go to the Summerfield, go to the Leith Mount down the road! It is much bigger, cleaner, better organised and they actually offer emergency appts without trying to make you feel like SH*! Oh, and the staff were really helpful and kind too! The difference between the surgeries was night and day, I promise! If you are unsure just pop in to look at the reception area, you will see the difference immediately.
6 September 2009
Very helpful staff on reception, very nice young female doctor (think she was a locum though). It’s basically what you want from a GP surgery.
Parking is a bit difficult though (no dedicated car park), and it was a bit of a bugger to find the place the first time I went (it’s on the ground floor of a block of flats).
Results of Summerside Medical Centre in Edinburgh in association with