frangos
23 January 2013
i have used this takeaway 3 times ( once was complimentary) i havent been impressed, which is unfortunate as i had very high hopes for them.
it is quite highly priced for what you get and the menu is a bit misleading (frangos sauce is apparently a marinade not a sauce, thick cut chips are just chips certainly not thick in anyway, no mention of delivery charges anywhere on the menu)
my 2nd experience was the worst, food inedible and very rude front of house staff, when i called to complain i was told i had to return the delivered food myself and could it not wait untill the next day? when i did return the food (with my hair dye still on!) the staff member in question was rude again. on the plus side the next day the owner of the shop came in to my shop to personally apologise about the service and food, which i was very impressed with, and offered my a complimentary meal the next time.
great - however the meal ( much improved ) was still very dry and took a long time to arrive, im very happy with the owners attitude but if i had paid full price i would have been disappointed.
having spoken to a couple of friends they have also had similar experiences ( raw chicken, dry chicken, etc) i dont think i will try them again
real shame as a fantastic idea and would have been a real bonus to Leith
as much as i hate Kfc next time i want a chicken wing they are going to win
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